How buying a membership works
Five steps from picking a plan to selling at your new tier — including where your payment actually goes and why activation isn't instant.
- Pick a planStep 1
Choose Standard, Pro or Elite on the pricing page and tap the "Choose" button on that plan.
- Pay on our secure checkoutStep 2
You're taken to our payment partner's checkout page to pay by card or mobile money (MTN MoMo, Airtel Money). Your card or mobile money details never touch TickToss.
- Get an email receiptStep 3
The moment your payment clears, you get an email receipt with your order number — keep it, it's your proof of payment.
- We switch your plan onStep 4
Our team matches your payment to your account and activates your membership — usually within a few hours, same day.
- Start selling at your new tierStep 5
Once it's active, your listing limits and features update immediately. Check "My Subscription" in your dashboard any time to see your status.
Why isn't my plan active right away?
Payment is confirmed by our payment partner first, then matched to your account by our team — that hand-off is manual today, so it can take a few hours rather than being instant. If it has been more than a day, message us on WhatsApp with your order number.
Where does my payment actually go?
To vendblue.store, the checkout platform that processes payment for TickToss memberships. It's a separate, secure page — you'll see the vendblue address in your browser during checkout.
What if I paid but used a different email than my TickToss account?
We match orders to accounts by email, so a mismatch is the most common reason for a delay. Message us your order number and the email you used to pay, and we'll sort it out.